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Thursday, October 29, 2009

Bad service @ Kennewick Target

Dear Target Guest Service,

I went in to the Kennewick store at approximately 2 PM to update my gift registry. I stepped up to the first kiosk and began to touch the screen and enter my e-mail address and password EXCEPT the keyboard wouldn't work. I step to the 2nd kiosk and enter the information, click to print only for the machine NOT to print. The third kiosk had an out of order sign on it so that was out of the question.

I went to guest services where the young lady there was helping another customer and was telling that person to go to the kiosk to register. I piped in that the kiosks were not working and she looked at me, rolled her eyes and completely ignored what I said. I walked off and found another person to get some help from. We both went to the kiosk where by this time the man that was being helped at guest services was about to use the kiosk. I told him that it wasn't working and he went off. After 10 minutes of waiting for the kiosk to be fixed I walked off because not one of three could be fixed. I then decided to just go look around and write down what I wanted but after another 10 minutes of this I figured I was just wasting more of my time. I then began to leave when I passed by the checkouts to hear a loud arguement between a cashier and a customer.

The customer was purchasing four bags of candy and had four different coupons. The first three coupons were for $1 off any one bag while the fourth coupon was a buy three get one free bag of candy. The cashier was yelling at the customer that she (the customer) was trying to double up on the coupons. As a couponer I know that is not what she was doing since it wasn't doubling anything as she was applying it to the fourth bag of candy. All the grocery stores will honor coupons this way as has the Kennewick Target in the past. In fact I just used my Glade coupons for money off candles and a BOGO coupon for a free air freshner just a few days ago so I know it's not doubling up.

The GSTL, the same young man who tried to fix the kiosks, didn't know how to handle the situation since by the time I was past them I could hear how angry the customer had become since the cashier was practically implying that the customer was either attempting to commit coupon fraud or was completely wrong. I personally felt that both the GSTL and cashier were both in the wrong because the cash register will not allow a coupon to go through if the product hadn't been purchased in the correct quantity, if a coupon had already been used on the product or if the product wasn't purchased at all. The cashier hadn't even attempted to try the coupon!

I'm greatly disappointed in the customer service today at Target and while I will continue to shop there I will also continue to share my experience online with Target bloggers and couponers because it was pretty poor service.

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Couponing Acronyms

$1.50 SS 10/18 - $1.50 coupon from the October 18 Smart Source insert
$1.50/3 - $1.50 of when you buy 3 items
B1G1/BOGO - Buy One, Get One
CC - Competitor Coupon
FAR - Free After Rebate
MFC or MFR - Manufacturer Coupon
MIR - Mail in Rebate
OOP - Out of Pocket
P&G - Procter & Gamble Insert
RP - Red Plum Insert
RR - Register Reward (Wags)
SC - Store Coupon
SS - Smart Source Insert
WAGS - Walgreens
WFC - Weekly Flyer Coupon
WYB - When You Buy

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Where to get coupons

BEST PLACE: The Sunday newspaper!

In stores:

Blinkies – Found on various store aisles these little machines spit out coupons as you pull them out. Most blinkies have little lights that blink hence the name.

Catalinas – Receipt-like coupons printed at the register. Not all stores have Catalinas (such as WinCo). These are typically NOT printed on the back of the register receipt.

Hang/Wine Tags – Found around the neck of a bottle with a little piece of string or rubber band.

Peelies – Coupons found on certain products that peel away from the product.

Tearpads – Coupons on a tear away pad. Typically found in a display and not directly on the product.

Other ways:

Home mailers - sign up for products online or even contact a company to either complain or complement their products. Click here for a blog with over 200 links to companies that will mail you coupons!

Internet coupons - There are many places online that you can print coupons from. See links below for printable online coupons.

Magazines – Pretty much all magazines will have coupons in it. Better Homes & Gardens, Sunset, Parenting, Working Mother are a few. The BEST magazine with coupons is All You magazine.

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