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Wednesday, January 27, 2010

Albertsons on Gage, follow up

So I e-mailed Albertsons in regards to the coupon issue since it really annoyed me that the Gage store is the only Albertsons in the Tri-Cities that I'm hasseled about coupons. Here's my original e-mail to them, keep in mind they have a 2000 character limit:
I don't know why the Gage store has completely different rules regarding coupons & internet printable coupons. I went in last night and spent $124.82 and saved $148.34 using coupons, my preferred card & the bonus buy savings. I had an internet printable coupon from Great Gallon Give (http://www.whymilk.com/) for a free half gallon of chocolate milk with the purchase of two one-gallon milks. I was told that Albertsons no longer takes printable for free items which I know is a lie because the Leslie store takes them and took a similar coupon this morning. This is not the first time I'm given a hassle about my coupons and it's becoming frustrating to shop at Albertsons on Gage yet the Edison and Leslie stores are further away from my home. Because of the hassles I spent almost $400 at WinCo instead of Albertsons. I only went back because of chicken deal this week. And I never heard back from the store manager from my last complaint about how I was treated over coupons.
Here is the 1st reply from Albertsons:
Thank you for contacting us regarding your dissatisfaction with an internet printable free product coupon not being accepted at your local Albertsons. We appreciate the opportunity to assist you.

Please review the following:

Internet Coupons Policy: Coupons printed from an internet website presented for redemption with a qualifying purchase.

Albertsons DOES NOT accept internet coupons containing the following conditions:

> Free product offers that do not require a purchase

Redemption value exceeding $5.00

Absence of UPC bar code

Photocopied internet coupons. Most internet sites will print a time and date stamp on the coupons, and limit each ISP address to two coupons total. If multiple coupon have the same time and date stamp this could be an indicator the coupon was photocopied, and will not be accepted. This is not a policy of the store but rather a means to prevent coupon fraud.

We strive for continued customer satisfaction and sincerely apologize for the inconvenience that this may have caused you. Your comments have been sent to the Store Director, who will contact you within 24 business hours. For your records, your case number is 1-159325411.

If you have any further questions or concerns please contact our customer service center at 1-877-932-7948.

Sincerely,

Lou S.
Albertsons
Customer Care Specialist
Well considering the coupon I had WAS a free item WITH the purchase of TWO items then the coupon should have been taken at the Gage store. This morning I checked my e-mail and here's the response from the store manager at Gage:
I'm sorry to hear about your experience at our store. We have been instructed not to take "FREE" coupons from the internet, but that should only apply to free items without having to purchase something in addition. The coupon you are describing seems like it should have been accepted. This really sounds like a training issue with our front end staff.

I will try to call you later to speak to you further. If you still have your receipt I can find out which associate is misunderstanding and correct that.
My phone number at the store is 627-4714 if I don't get in touch with you first.

Again, I apologize for the issue and thank you for letting us know.

Cliff Rigsbee
Group Store Director
#252 & #253
So now I know, and everyone who reads my blog, that the Albertsons store policy on internet coupons on free items is that those are accepted so long as it's a "free with purchase" type and not just a "free".

Oh and I've replied back to the store manager via e-mail to let him know that the cashier from the other night wasn't rude in how she treated me but it was the policy she stated that I had a problem with.

No comments:

Frugal Blogs

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Couponing Acronyms

$1.50 SS 10/18 - $1.50 coupon from the October 18 Smart Source insert
$1.50/3 - $1.50 of when you buy 3 items
B1G1/BOGO - Buy One, Get One
CC - Competitor Coupon
FAR - Free After Rebate
MFC or MFR - Manufacturer Coupon
MIR - Mail in Rebate
OOP - Out of Pocket
P&G - Procter & Gamble Insert
RP - Red Plum Insert
RR - Register Reward (Wags)
SC - Store Coupon
SS - Smart Source Insert
WAGS - Walgreens
WFC - Weekly Flyer Coupon
WYB - When You Buy

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Where to get coupons

BEST PLACE: The Sunday newspaper!

In stores:

Blinkies – Found on various store aisles these little machines spit out coupons as you pull them out. Most blinkies have little lights that blink hence the name.

Catalinas – Receipt-like coupons printed at the register. Not all stores have Catalinas (such as WinCo). These are typically NOT printed on the back of the register receipt.

Hang/Wine Tags – Found around the neck of a bottle with a little piece of string or rubber band.

Peelies – Coupons found on certain products that peel away from the product.

Tearpads – Coupons on a tear away pad. Typically found in a display and not directly on the product.

Other ways:

Home mailers - sign up for products online or even contact a company to either complain or complement their products. Click here for a blog with over 200 links to companies that will mail you coupons!

Internet coupons - There are many places online that you can print coupons from. See links below for printable online coupons.

Magazines – Pretty much all magazines will have coupons in it. Better Homes & Gardens, Sunset, Parenting, Working Mother are a few. The BEST magazine with coupons is All You magazine.

Stores in my area

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